Last updated: October 2, 2026All sales are finalWe do not accept returns or issue refunds because of a change of mind or because a product did not meet your expectations. The exceptions below always apply.
1. Why sales are final
Dietary supplements are consumable products. Once a bottle has left our facility we cannot restock or resell it, so we do not accept returns of opened or unopened products.
2. When we will replace or refund
- Damaged, defective, incorrect or missing items. If your order arrives damaged, defective, with the wrong product, or with an item missing, email us within 7 days of delivery with your order number and a photo. We will send a replacement at no charge or refund the affected item.
- Orders we cannot ship on time. If we are unable to ship your order in time to meet the delivery estimate in our Shipping Policy, we will notify you and you may cancel the order for a full refund.
- Orders that never arrive. If tracking shows your package was lost in transit, contact us and we will reship the order or refund it.
- Billing errors. If you were charged twice or charged an incorrect amount, we will correct the charge.
3. How to make a request
Email support@omsita.com with your order number, the item affected and, for damaged or incorrect items, a photo. We reply during business hours, Monday–Friday, 9:00–18:00 PT.
4. How refunds are paid
Approved refunds are issued to the original payment method within 7 business days. Your bank or card issuer may take additional time to post the credit.
5. Your legal rights
Nothing in this policy limits any rights you have under applicable consumer protection law.
6. Contact
support@omsita.com · +1 657 655 7778 · Monday–Friday, 9:00–18:00 PT
Omsita Inc, 1303 W Valencia Dr. #356, Fullerton, CA 92833, USA.